eMail Safety - - - -Don't get caught by phishing.
Be on the lookout for financial scams intended to steal your money and/or your identity. Anyone can become a victim: help protect yourself from various "phishing" (pronounced fishing) scam artists.
What Is Phishing?
"Phishing" is a term used to describe fraudulent e-mail messages designed to steal your personal information. These e-mail messages may appear to come from a legitimate business, and may even include legitimate logos. But the fact is, these e-mails are actually from thieves masquerading as legitimate businesses. The e-mail will ask you to click on a link, which will take you to a phony website created by a phishing scam-artist.
If you click on the link, the phony website will ask you for personal information. The thieves then steal your information to access your accounts, open new accounts and even commit crimes in your name. Phishing e-mail messages typically suggest that if you do not update your personal information, your account will be closed.
We will never request personal information in an e-mail.
Northampton Cooperative Bank will never send you an e-mail message requesting any personal information. You supplied this information to us when you opened your account. If you receive such an e-mail message, it is a scam and you should contact us immediately at 413-584-4474.
It is important that you update and run anti-virus protection software on a regular basis to help safeguard your computer from any malicious code.
Look for these warning signs:
- The e-mail message will urge you to act "quickly" or your account will be closed.
- The wording may be sloppy and contain errors and misspellings.
- Personal information is requested - such as user names and passwords, debit card numbers and PINs, social security numbers, mother's maiden name, etc.
- An "@" symbol in the linked website address may indicate that the source might be imitating the bank. (For example: firstname.lastname@example.org is fake.)
- Watch out for non-secure Web pages that ask for sensitive information. Secure sites use encryption technology to protect your personal information.
- If it sounds too good to be true, it probably is. Odds are, "valuable offers" and "great deals" are other ways to obtain personal information from you.
What should you do if you receive suspicious e-mail messages?
- Contact us immediately at 413-584-4474.
- Contact the local police department.
- Change your user names and personal identification numbers.
- Maintain a written log of what has happened to you, the steps that you have taken, and the names of the people that you have spoken to.
- Check your monthly account statement as soon as you receive it and report any irregularities to us immediately.
- Report suspicious activity to the Federal Trade Commission (for consumers) at www.ftc.gov or call toll-free, 1-877-FTC-HELP (1-877-382-4357); TTY: 1-866-653-4261.
- Forward any e-mail message received that is "phishing" for your personal information, to email@example.com.
Visit www.ftc.gov to find out more.
- Obtain free information on consumer issues
- Find out how to minimize your risk of damage from ID theft.
- Learn other ways to avoid e-mail scams and deal with deceptive spam.
Please remember: there are consumer protection laws to shield you from fraud, but they can protect you only if the fraud is reported in a timely manner.