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Online Banking FAQ

We're doing our best to make online banking as simple and convenient as possible for you. (It's already free.) If you have questions about online banking at Northampton Cooperative Bank that are not addressed here, please stop by any of our locations in Northampton, Amherst or Florence, or call us at 413-584-4474.

What is online banking?

Online banking allows you to access your accounts 24 hours a day, 7 days a week to check your balances and transaction history on, or transfer money between any of your Northampton Cooperative Bank accounts: checking, savings, money market, certificate of deposit (CD), loan and mortgage accounts.

Is there a charge?

No. Banking online at Northampton Cooperative Bank is free.

What is online banking bill pay?

Northampton Cooperative Bank online banking bill pay offers you the convenience of paying bills quickly and easily with the click of your mouse. No more writing out checks. No more stamps or envelopes to buy. Simply add payees and schedule your payments online. It's a great way to conserve time and money.

How do I know if my Internet browser can access online banking?

For this online service we recommend that you use one of the following browsers:

Windows

Macintosh 

How do I sign up for online banking?

After reviewing our system requirements, simply click on signup. Once you complete the online application, print, sign and return it to one of our branches. Once the signed application is returned we'll e-mail you a welcome and information about how to log in to your online account.

I'm already signed up for online banking. How do I sign on?

Simply enter your user id, click sign in and then enter your password.

Can I see how online banking works?

After reviewing our suported browsers, simply click on demo and see how easy it will be to access your accounts, 24 hours a day, 7 days a week.

I'm already signed up for online banking, but I need help.

That's easy. Call us in Northampton at 413-584-4474 during normal business hours. After hours, if you need help signing onto online banking or you have questions concerning your online banking bill payments, call our online banking customer support center at 1-877-490-4658.