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Northampton Cooperative Bank eStatement Disclosure

Initial and annual error resolution notice

In case of errors or questions about your electronic transfers

At Northampton Cooperative Bank, we are committed to handling your financial needs with accurate accounting and providing friendly, responsive customer service at all of our locations in Northampton, Amherst and Florence.

If you think your statement or receipt is wrong or if you need more information about a transfer listed on the statement or receipt, please call us at 413-584-4474 or write to us at: Northampton Cooperative Bank, Operations Department, PO Box 150, Northampton, MA 01061-0150. We must hear from you no later than 60 days after we sent the FIRST statement on which the problem or error appeared.

  1. Tell us your name and account number (if any).
  2. Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information.
  3. Tell us the dollar amount of the suspected error.

If you tell us verbally, we may require you to send us your complaint or question in writing within 10 business days.

We will determine whether an error occurred within 10 business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days to investigate your complaint or question. If we decide to do this, we will credit your account within 10 business days for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not credit your account.

For errors involving new accounts, point-of-sale, or foreign-initiated transactions, we may take up to 90 days to investigate your complaint or question. For new accounts, we may take up to 20 business days to credit your account for the amount you think is in error.

We will tell you the results within three business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation.

Periodic statement error resolution notice

In case of errors or questions about your electronic transfers

If you think your statement or receipt is in error or you need more information about a transfer, please contact us as soon as you can, by calling 413-584-4474 or writing to us at Northampton Cooperative Bank, Operations Department, PO Box 150, Northampton, MA 01061-0150t. We must hear from you no later than 60 days after we sent you the FIRST statement on which the error or problem appeared.

  1. Tell us your name and account number (if any).
  2. Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information.
  3. Tell us the dollar amount of the suspected error.

We will investigate your complaint and will correct any error promptly. If we take more than 10 business days to do this, we will credit your account for the amount you think is in error so that you will have the use of the money during the time it takes us to complete our investigation.

Reconcile your statement

When viewing your monthly statement, click “reconcile” on the right hand side of your screen. This will bring up an online account reconciliation form. Simply key in checks, withdrawals and deposits that do not appear on your statement. The form will total your entries and reconcile your account automatically. It’s an easy way to keep track of your funds. Take advantage of it!